Boise, Idaho — October 8, 2026 — Retail Advisory Group, a boutique retail consultancy whose founder and principal consultant, John Scales, brings more than 30 years of retail industry experience, including more than 20 years in senior roles with national brands, is now providing retail consulting services in the Boise market.
The firm serves independent, regional, national, startup, mid-size and larger retailers through a service portfolio that includes Retail Performance Turnaround Consulting, Retail Customer Experience Consulting, Retail Leadership Development Consulting, Fractional Retail Leadership and Retail Performance Diagnostics.
Retail Performance Turnaround Consulting covers sales, margin and operational performance analysis and action planning. Retail Customer Experience Consulting addresses the shopper journey, service models, in-store branding and training. Retail Leadership Development Consulting includes coaching, training, workforce planning, accountability, collaboration, skill building and leadership development.
Fractional Retail Leadership is available through a Fractional VP of Retail or Operations, Fractional Retail Advisor, and Turnaround and Performance Transformation support. The Retail Performance Diagnostic identifies key opportunities and provides a 90-day action plan.
In addition to its core consulting offerings, Retail Advisory Group provides project management, leadership support, performance improvement, operational support and motivational speaking.
Motivational speaking services are provided for conferences, leadership retreats and team development events. Topics include Leading Through Change, From Insight to Action, The Power of the Customer Experience, Empowering the Team and Shaping the Future of Retail.
Retail Advisory Group is a boutique retail consultancy led by John Scales. The firm provides retail performance consulting, customer experience consulting, leadership development, fractional retail leadership, performance diagnostics, project management, leadership support, performance improvement and motivational speaking.
